Shipping Policy

Effective Date: 05/11/2025

Company: Sinclair Vancouver
Email: info@sinclairvancouver.com

Sinclair Vancouver is committed to providing every customer with fast, reliable, and transparent shipping services. This Shipping Policy explains our shipping times, costs, and procedures to ensure an optimal shopping experience.

Article 1 – Processing Times

Sinclair Vancouver strives to process and ship all orders within 24 to 48 hours after payment confirmation. Once shipped, orders typically arrive within 5 to 14 business days, depending on the destination and shipping conditions. Delivery times may vary due to factors such as weather conditions, peak shopping periods including holidays, or customs inspections where applicable.

Article 2 – Free Shipping

Sinclair Vancouver proudly offers free shipping on all orders. Regardless of order value or destination, customers are not charged for standard delivery. This policy reflects our commitment to providing a simple and enjoyable shopping experience for every customer.

Article 3 – Shipping Method

All orders placed with Sinclair Vancouver are shipped directly from our partnered suppliers and distribution centers. This approach allows us to maintain efficient processing times and consistent quality control for each item shipped. Each order is carefully inspected before dispatch to ensure it meets our quality standards.

Article 4 – Order Processing and Confirmation

After placing an order, customers receive an email confirmation with all order details. Orders are processed and prepared for shipment within 24 to 48 hours. Once the order has been shipped, customers receive another email containing a tracking number and instructions to follow the shipment’s progress.

If you do not receive a confirmation or tracking email, please check your spam folder or contact our customer service team.

Article 5 – Tracking Orders

Sinclair Vancouver provides tracking information for all shipments. The tracking number provided in your shipping confirmation email allows you to monitor the status and estimated delivery date of your order through the carrier’s website. Tracking updates are generally available within 1–2 business days after shipment.

Article 6 – Questions and Customer Support

If you have questions about your order, shipment status, or our shipping policy, our support team is ready to assist you.
You can contact us via email at info@sinclairvancouver.com.

We aim to respond to all inquiries within 1–2 business days, ensuring fast and professional communication.

Article 7 – Shipping Limitations and Exceptions

While Sinclair Vancouver strives to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, such as customs procedures, severe weather conditions, or force majeure events.
Sinclair Vancouver is not liable for delays caused by these external factors, but we appreciate your patience and understanding in such cases.

Article 8 – Customs and Duties

For international shipments, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Customs clearance procedures may also cause additional delivery delays.

Article 9 – Commitment to Customer Satisfaction

Sinclair Vancouver is dedicated to providing an exceptional online shopping experience, including fast and reliable delivery. By following this Shipping Policy, we ensure that each order is handled efficiently and delivered as quickly as possible.

For additional questions or information, please contact our support team at info@sinclairvancouver.com